Sama VoiceRespond and qualify
Welcome customers, understand the request and qualify their needs.
Emma.Your customer relationships,without losing the thread.
The AI agent connecting your calls, messages and business actions.
Illustrated scenario
CallConversation in progress
Context foundWhatsApp exchangesCatalogue consultedCustomer file
Phone
Inbound and outbound calls
Messages and attachments
Drafts and approved sending
Your tools
CRM, calendar, catalogue…
Practical tasks
She responds.She finds context.She moves things forward.
Based on the tools and rules we configure with you.
Find the customer file
Retrieve relevant history from the tools connected to your business.
Prepare quotes and catalogues
Gather the information and materials needed for the request.
Continue on WhatsApp
Prepare the next step and share authorised information.
Prepare emails
Draft replies for your review and approval before sending.
Hand over to your team
Share the request, its context and the next step.
Example journey
A message yesterday.A call today.The same customer file.
Emma connects exchanges, retrieves context and prepares what comes next, for a consistent customer experience.
Hello, I’m looking for a catalogue.
Yesterday · 10:24
I’ve found your request.
- Relevant context found
- Catalogue consulted
- Request qualified
Email for review
Hello, here is the requested catalogue and the useful information for the next step of your project.
Kind regards, your team.
During the call, Emma retrieves relevant history and clarifies the need.
This example combines capabilities to configure for your business. Actions and approval steps are agreed with you.
Already trialled at MANIMINI
Practical trialsin a real context.
Emma has been trialled in the MANIMINI environment across calls, WhatsApp and email, with practical business tasks.
Read the documented trials
WhatsApp history retrieved during a call
A real call retrieved previous exchanges to pick up the customer’s request.
30 August 2026
Email prepared and sent after approval
Receipt, classification, draft, approval, sending and Gmail receipt documented.
29 August 2026
WhatsApp handoff with signed receipt
One specific handoff was delivered and reconciled with its signed delivery receipt.
31 August 2026Dated trials. Current scope and each customer installation require qualification. Illustrative photos.
What was observed
These trials demonstrate individual real steps. They do not prove a universal end-to-end journey. Calendar, warm phone transfer, quotes and writing then recalling voice memory need their own acceptance checks.
- 30 August 2026 — WhatsApp history retrieved during a call
- 29 August 2026 — Email prepared and sent after approval
- 31 August 2026 — WhatsApp handoff with signed receipt
An Emma adapted to your business
Your business.Your voice. Your rules.
We configure Emma with your information, tools and ways of working, for an experience that fits your business.
Catalogue
Module to configureCRM
Module to configureCalendar
Module to configureFollow-ups
Module to configureA clear and controlled setup
Design & installation
Together we define the scope, configure tools and rules, then prepare your system for use with your team.
Monthly technical maintenance
Technical monitoring, fixes, updates and agreed improvements to keep your system working over time.
Building an offer for your clients?
Let’s explore a version under your brand with the right tools, isolation and scope.
A project in mind?
What if Emma workedwith your business?
Let’s discuss your needs and how we can configure your Emma.